My first run-in with Activision support

[smoke]

4656

WTF? :mad2:

[River_Rat_459]

4656

WTF? :mad2:


Wow. Just...WTF, over?

4657

[smoke]

Dude, the guy I'm chatting with now, is equally retarded.. we've gone over it 4 times now, and finally, he told me the same thing. Ohhh Its your cache.. you need to clear your cookies..

I was like, dude, I've tried this on 3 different browsers, and its the same issue.. and I cannot change my gamertag, nor is any text showing next to my name.:der:

[iamthesgt]

Wow. Complete tards

Sent from my DROID RAZR using Tapatalk 2

[Ragingclue]

I would love to do support for a company like this so I could just troll the shit out of people all day every day.... and it would be "normal". Either those people you talked to are really really out of touch with everything, or maybe they're just trolling.... It's like you can never tell anymore which it is....

I had a string of epic encounters with Funcom support about my AoC account back in 2010 I think, but I lost the transcripts. I was in awe. And there are willing/able/skilled people out there in droves who don't have jobs....

[iamthesgt]

which is exactly how i think it should be but alas, some people just enjoy doing paperwork i guess

Yeah. Kinda sad. But it's obvious they don't really care-millions will buy Modern Warfare 1.7 just because it's the newest CoD....

Sent from my DROID RAZR using Tapatalk 2

[ApollosArrow89]

And this is why i stopped playing COD lol

[airborne509]

4656

WTF? :mad2:

Chris I cant read that.... I know im old but shit :)

[iamthesgt]

Chris I cant read that.... I know im old but shit :)

Yeah it was hard for me to read too.

Sent from my DROID RAZR using Tapatalk 2

[KaNtSt0PMeH]

Yeah i am really curious but I am also stupid. I can't figure out how to enhance the image on me phone!

[iamthesgt]

Yeah i am really curious but I am also stupid. I can't figure out how to enhance the image on me phone!

I just looked at it in my mobile browser. It was just barely readable that way.

Sent from my DROID RAZR using Tapatalk 2

[Twizted875]

Same here. But I have has many ridiculous conversation with activision support... They.banned my account be accident during mw3. Took 2weeks to fix it... Total garbage!

[smoke]

Sorry guys, I've deleted it now..

So, anyway i'll summarize I contacted support to help me troubleshoot ans resolve an issue where my name doesn't show, and my gamertag icon, is not the correct icon (its showing the icon from BO1)

He asked me to clear my cache and cookies, to which I replied, i've already done that, (did it again anyway) - I then indicated that I felt the problem was on his end, and he abruptly ended the chat on me.

So, I then got a 2nd support guy, after I opened another chat instance, and this guy had me check, and recheck, for 2 hours.. every stupid little setting in chrome.. He then finally conceded and actually opened a support incident for me.

so this morning, I receive the following reply from yet another lvl 1 support person:



1/8/2013 11:39 PM
Joshua G
Hello Chris,

Unlink your Gamertag from your elite profile and then delete the cookies and cache from your browser, Close all browser widows and open a new one. Then log in and link your Gamertag back to Elite.

Also make sure you are using either Mozilla Firefox or Google Chrome as your browser. They seem to have the least amount of issue with our site.

Thank you,

Josh
Activision Customer Support

[smoke]

to which here is my so far generated reply

opinions? too much? :eyebrows: - im sort of at my wits end for something that seems rather silly..



Hi Josh,
Thank you for your reply, however, as I explained to the 2 different support persons yesterday (1 of which whom rudely closed the chat on me when I stated that I felt the problem was most likely on your end); I have already tried that. I have tried it on 3 different browsers on 3 different computers in 2 physically different locations. (I have had friends whom are also having the same issue, try the exact same steps, and report on it, in our website forum) -- Be that as it may, I did go ahead and follow your steps outlined above - I performed the following steps: un-linked my elite profile, cleared all of the history/cache/cookies/settings, shut down my instance of google chrome (v23.0.1271.97 m) - I then restarted the browser, re-linked my elite account to my PSN account, and verified, that it still doesn't show my name in white font, and my gamertag icon is still not my current icon.
Additionally, I want to take a minute to explain, I am an IT Engineer with 15 years in the industry, with specialties including Windows, Linux and VMWare, working for the largest privately owned company in the United States. I'm not telling you this to brag, or be a jerk, merely to explain, I do have quite a bit of extensive experience troubleshooting, and I assure you, I completed basic troubleshooting prior to contacting Activision support. With that said, since I opened this ticket yesterday, I have been asked NO LESS then 3 times to perform these exact same steps (which I have done), and which are infact, the exact same steps that I performed prior to opening this support case. With all due respect, can we now please escalate this case to either a manager now, or an engineer which can assist me in resolving this issue.
Sincerely,
Chris

[Ragingclue]

Definitely not "too much". More civil than what I would be able to put together, that's for sure.

[iamthesgt]

Yeah...dealing with tech support sucks if you are tech-savvy. Even more so when tech support doesn't have a basic level of competence.

Sent from my DROID RAZR using Tapatalk 2

[jxspyder]

I say not enough on the tech side. Bloe his ass out of the water so that he has no option but to contact an engineer.

But I'm kind of an asshole, so you're probably good as is.

Sent from the muddy banks of the Wishkaw

[iamthesgt]

I say not enough on the tech side. Bloe his ass out of the water so that he has no option but to contact an engineer.

But I'm kind of an asshole, so you're probably good as is.

In my experience, they just like to dig in their heels and the Engineers really hate being contacted, so that is a last resort.

Sent from my DROID RAZR using Tapatalk 2

[smoke]

I almost expect that they'll just close my ticket, and I wont hear another word, and then I'm gonna file a complaint with the BBB.org - let um suck on that.. :madgrin:

[ssandersjr]

Is their support still based in the US? So many companies are shifting their lower level support staff offshore.

Sent from my AT100 using Tapatalk HD

[airborne509]

I almost expect that they'll just close my ticket, and I wont hear another word, and then I'm gonna file a complaint with the BBB.org - let um suck on that.. :madgrin:

^
|......this

[iamthesgt]

I almost expect that they'll just close my ticket, and I wont hear another word, and then I'm gonna file a complaint with the BBB.org - let um suck on that.. :madgrin:

Though I wonder if they'll even pay attention to that...

[airborne509]

Though I wonder if they'll even pay attention to that...

they have to answer the complaint or it stays on their BBB profile.

[iamthesgt]

they have to answer the complaint or it stays on their BBB profile.

Oh. I bet they won't put much effort into it though.

Sent from my DROID RAZR using Tapatalk 2

[ASignorelli]

I wonder if I'm having the same issue. Mine says "[UMG1] unknown" for my page, but has all my stats. Strange...

[smoke]

Some more info. and yea Sig, this is the same issue you are having..

Seriously, where do they find these people. I'm just gonna start trolling these guys, cause this is really getting ridiculous.



COMMENTS


Date

From

Comment



1/13/2013 10:36 AM
Chris B
Greg - I'm not sure I'm following what your suggesting? My elite is tied to the email address that my PSN is set to. How exactly would I create a new elite account with a new email address, without affecting PSN? Additionally, How would you propose I delete the ELITE website? I'm not sure what you're referring too with a ELITE App, I'm not using an app, I'm simply navigating the ELITE website.


1/13/2013 8:02 AM
Gregory G
You are talking about your Emblem you created. Have you tried creating a new ELITE account under the new email address? Also deleting an re-installing the ELITE application?


1/11/2013 10:50 AM
Chris B
Hi Kyle,
No, that is not what i am referring too. and I'm not sure how this ticket was transferred from a PS3 issue, to an xbox issue; I'm not on xbox at all..

I am referring to the Icon, that I create in-game within the barracks, which then appears next to my gametag on the Elite website. (I call it the avatar, or icon) - It shows on the clan performance listing, on on the first page as I look at my personal stats.. ( please see the attached screenshots)

Chris


1/10/2013 6:14 PM
Kyle D
Hello Chris-

Thank you for contacting Activision Customer Support.

Are you referring to your online gamertag? Meaning that you have changed your Gamertag through your Xbox and it is not reflecting as such on ELITE?

Or does this have to do with using the Avatar Prop for your Xbox 360?

Or does this have to do with your emblem?

If you have any other technical questions relating to any Activision products please feel free to contact us 7 days a week at (800) 225-6588.

Regards,
Kyle D
Activision Customer Support Representative

***************************************
Please disregard any email received about your issue being resolved. Resolution emails are auto-generated if a case is
not updated within 96 hours and is not indicative of a resolution being reached

If you have a pending warranty replacement (RMA) please DO NOT respond to the RMA case, as this can delay the replacement process. If you need additional assistance please update this case.
***************************************


1/9/2013 11:14 AM
Chris B
Hi Josh,
Thank you for your reply, however, as I explained to the 2 different support persons yesterday (1 of which whom rudely closed the chat on me when I stated that I felt the problem was most likely on your end); I have already tried that. I have tried it on 3 different browsers on 3 different computers in 2 physically different locations. (I have had friends whom are also having the same issue, try the exact same steps, and report on it, in our website forum, each with the same result) -- Be that as it may, I did go ahead and follow your steps outlined in your comment - I performed the following steps: un-linked my elite profile, cleared all of the history/cache/cookies/settings, shut down my instance of google chrome (v23.0.1271.97 m) - I then restarted the browser, re-linked my elite account to my PSN account, and verified, that it still doesn't show my gamertag name, and my gamertag icon is still not my current icon.
Additionally, I want to take a minute to explain, I am an IT Engineer with 15 years in the industry, working for a very large company in the United States. I'm informing you merely to explain, I do have quite a bit of extensive experience performing basic troubleshooting, and I assure you, I completed basic troubleshooting prior to contacting Activision support. With that said, since I opened this ticket yesterday, I have been asked NO LESS then 3 times to perform these exact same steps (which I have done), and which are infact, the exact same steps that I performed prior to opening this support case. With all due respect, can we please escalate this case to either a engineer, or a manager which can assist me in resolving this issue.
Sincerely,
Chris

[iamthesgt]

Wow. Idiots.

Sent from my DROID RAZR using Tapatalk 2

[jxspyder]

I think when you read between the lines, he's telling you to give up and get an xbox. I think you should listen to that excellent advice.

Sent from the muddy banks of the Wishkaw

[iamthesgt]

I think when you read between the lines, he's telling you to give up and get an xbox. I think you should listen to that excellent advice.

Lol, yes. That too.

Sent from my DROID RAZR using Tapatalk 2

[Twizted875]

Ok here is what I learned in my 2 weeks dealing with activision support. The Chat comms and the Phone Techs are on completely different systems that DO NOT communicate. Additionally the people that are actually in charge of technical support don't respond to emails, chat, or answer phone calls. I would call and request to speak to that department.... I finally got ahold of one after two weeks of frustration and it solved all of my problems.

[DOCCUPCAKE]

Like the Xbox idea and I went through same hassle... Mine still says CTG..... Lol from way back when and was told you must get a new elite account....!!! I was baffled so I lose all my stuff and rebuy !!!?? So dumb.... Need to fix the dead uploader link...


Sent from the heliosphere.... And beyond