Issues connecting to the Web

[Rickety Rob]

So last night I ran into the issue (still am) of not being able to connect to the web via WiFi or through my powerline adapters.

I did the necessary things, like reset the cable modem and WiFi router. Well, that didn't work.

The second thing I did was connect a lab top directly into the cable modem to see if it worked by having a direct connection. What do you know, it worked.

When I try to connect to the internet from my comp or from my roommates laptop, I get a message from Comcast saying I need to verify the account so I can do whatever I need on the internet. We typed in his user name and password like it asked and once we did that, the screen becomes blank.

I'm not sure what the problem is. We've been using the internet on the WiFi network and I've been running the internet through my powerline boxes all this week and last week without any problems. Yesterday is the first time we received this message.

It seems like the cable modem doesn't want to send any information to devices that are foreign and it only wants to work if something is connected directly to it.

Has anyone ran into this issue before?

[CrzyChinook]

maybe you want to run your wireless as a PPoE and clone his Mac if the router can do that?.. i run in to that crap over here all the time... depends on what their terms of service are is what you can do..

[Port66]

Check the router did someone change a setting on how it talks to the ISP(Comcast)

Normally the modem verifies itself and then the router just gives ip addresses and spreads the connection. Sometimes someone tinkers with it or it needs to factory reset.


Tapatalk HD, high def ranting.

[Rickety Rob]

Check the router did someone change a setting on how it talks to the ISP(Comcast)

Normally the modem verifies itself and then the router just gives ip addresses and spreads the connection. Sometimes someone tinkers with it or it needs to factory reset.


Tapatalk HD, high def ranting.

Once everything was set up and in working order. We left it alone. Not sure why we're getting that message



maybe you want to run your wireless as a PPoE and clone his Mac if the router can do that?.. i run in to that crap over here all the time... depends on what their terms of service are is what you can do..

I woulnd't have the slightest clue how to do that

[Port66]

Dd you factory Reset the router?
I am thinking its your dhcp service on the router possibly

Are all LAN lights lit up in the back even if not in use. That means some thing is stuck that a factory reset is needed in the linksys.




Tapatalk HD, high def ranting.

[Rickety Rob]

We're using a NetGear WiFi router and no, I haven't reset that cause I didn't want to reset the password and have my roommate do the password set up. I will, however; shoot that idea to him about resetting the router.

What I don't understand is that my powerline adapter (being a NetGear product) doesn't receive any internet activity either when directly connected to the cable modem. I reset both boxes and paired/secured them. They both sense each other cause there's a light that shows that they both are connected to each other.

I get an IP address when I do a network config on my xbox, so I have no idea what could be the cause of the problem.

Maybe a NetGear problem? Being that both WiFi router and powerline adapters are products from NetGear

[CrzyChinook]

We're using a NetGear WiFi router and no, I haven't reset that cause I didn't want to reset the password and have my roommate do the password set up. I will, however; shoot that idea to him about resetting the router.

What I don't understand is that my powerline adapter (being a NetGear product) doesn't receive any internet activity either when directly connected to the cable modem. I reset both boxes and paired/secured them. They both sense each other cause there's a light that shows that they both are connected to each other.

I get an IP address when I do a network config on my xbox, so I have no idea what could be the cause of the problem.

Maybe a NetGear problem? Being that both WiFi router and powerline adapters are products from NetGear

ok before you do anything!! have you done a power cycle check yet?? you know.. unplug everything from power and count to 15 then plug it all back in.. i have gotten this to work more times then i would care to admit too..lol

[Rickety Rob]

ok before you do anything!! have you done a power cycle check yet?? you know.. unplug everything from power and count to 15 then plug it all back in.. i have gotten this to work more times then i would care to admit too..lol

Yup! I did it many times.

I can connect to the internet when I have laptop of home pc connected directly to the cable modem. When I try to connect through the WiFi network, I get a Comcast message saying that I need to verfiy the account so that we can surf the internet.

This is a first cause we never received this message when we first hooked up the network. After almost two weeks, we are now getting this message

[jxspyder]

Have you called Comcast tech support yet?

Sent from the muddy banks of the Wishkaw

[Port66]

We're using a NetGear WiFi router and no, I haven't reset that cause I didn't want to reset the password and have my roommate do the password set up. I will, however; shoot that idea to him about resetting the router.

What I don't understand is that my powerline adapter (being a NetGear product) doesn't receive any internet activity either when directly connected to the cable modem. I reset both boxes and paired/secured them. They both sense each other cause there's a light that shows that they both are connected to each other.

I get an IP address when I do a network config on my xbox, so I have no idea what could be the cause of the problem.

Maybe a NetGear problem? Being that both WiFi router and powerline adapters are products from NetGear

the powerline doesnt get an IP it just carries the signal to your device or PC. you have tested your other computer connectivity with the powerline not connected at all?
It could have taken a power hit or something and is feed backing to the router. I am just brain storming as an IT guy. I do this all day at work. same issues but the routers and modems are 10,000 or more a piece.

[Rickety Rob]

the powerline doesnt get an IP it just carries the signal to your device or PC. you have tested your other computer connectivity with the powerline not connected at all?
It could have taken a power hit or something and is feed backing to the router. I am just brain storming as an IT guy. I do this all day at work. same issues but the routers and modems are 10,000 or more a piece.

The only thing that is connected to the powerline adapter is my xbox


Have you called Comcast tech support yet?

Sent from the muddy banks of the Wishkaw

Sure did, and they want to charge me 5.95 to talk to them. WTF!

[Port66]

The only thing that is connected to the powerline adapter is my xbox



Sure did, and they want to charge me 5.95 to talk to them. WTF!


what I mean is did you unplug the powerline adapter from the router and still cant connect with computer or xbox directly connected to router. just process of elimination.

[Rickety Rob]

what I mean is did you unplug the powerline adapter from the router and still cant connect with computer or xbox directly connected to router. just process of elimination.

sure did

[Port66]

Its cable Internet right?

To reset it fully you have to remove the TV like cable on the back and the power cord then wait a few minutes. I wait 5 to be sure. Then plug or screw them back in.

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[Rickety Rob]

Its cable Internet right?

To reset it fully you have to remove the TV like cable on the back and the power cord then wait a few minutes. I wait 5 to be sure. Then plug or screw them back in.

Via Droid Tapatalk2

I'll try that when I get home.

I'll literally disconnect everything, along with the coax cable to the modem and see if that works

[Port66]

I'll try that when I get home.

I'll literally disconnect everything, along with the coax cable to the modem and see if that works


I had some strange issues one night and my cable company guy told me to do that and crazy thing was it fixed the issue.

[ssandersjr]

This is very odd behavior. Why would Comcast push a message to verify the account if you are connecting to the internet from the modem they gave you. Several years ago, Cox Communications did some shady stuff on their "cheaper" packages an had it setup to only allow 1 connection. If you used more than one device you were supposed to register the MAC of the additional devices for an additional fee. If this verification message is coming up only when you are connecting through the router or powerline device, then the issue is with Comcast. The messages coming through are part of a VLAN. You are connecting, but they are keeping you confined to only the pages they want you to access. What is the model of the modem Comcast is using?

[ssandersjr]

Rob, take a look at this link.

http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Help-with-Message-concerning-Subscription-to-Internet-Service/td-p/1313797

Is this what you are experiencing?


EDIT

I also found this one Comcast uses a WalledGarden to capture you. http://www.dslreports.com/faq/13104

[smoke]

Sounds like a phishing scam, or malware..

I have comcrap too, and have never seen that.. If I were you, I would change your comcast account password immediately. (preferable from a computer you are 100% certain has not been compromised) - then run a scan on your laptops/desktops for malware /virus :nerd:


EDIT - could be walled too.. after I re-read.. :) - I'd still check everything to be certain.

[Rickety Rob]

Got it fixed. No scam or phishing attack.

It dealt with the provisions or something of that nature. Pretty much, Comcast had to give authority to us so that our cable modem could send out information through other equipment. Such as the WiFi router and my powerline adapters.

As far as for the tech charge. The person who I talked to the night before, had no idea what she was talking about. I'm sorry, but I do not like talking to people who are outsourced. Fucking pisses me off cause they don't understand a fucking word that comes out of my mouth. Excuse my french lol

Anyway, i'm back up and running. Thanks to all who helped me with their ideas :D

[CrzyChinook]

Got it fixed. No scam or phishing attack.

It dealt with the provisions or something of that nature. Pretty much, Comcast had to give authority to us so that our cable modem could send out information through other equipment. Such as the WiFi router and my powerline adapters.

As far as for the tech charge. The person who I talked to the night before, had no idea what she was talking about. I'm sorry, but I do not like talking to people who are outsourced. Fucking pisses me off cause they don't understand a fucking word that comes out of my mouth. Excuse my french lol

Anyway, i'm back up and running. Thanks to all who helped me with their ideas :D

yeah i hate outsourced IT .. i always start fucking with them and asking crazy hard it shit.. just to see what they say.. or start asking what are their cert date's and are they enrolled in CE (continuing education)..totally screwing with them the whole time!!

[Rickety Rob]

So i was talking to my dad and he said that the reason Comcast did what they did is because they saw there was to many mac addresses using the modem. So Comcast shut it down so they could charge the proper amount being that their are multiple mac addresses using the internet vs one. Can they even do that?

[ssandersjr]

So i was talking to my dad and he said that the reason Comcast did what they did is because they saw there was to many mac addresses using the modem. So Comcast shut it down so they could charge the proper amount being that their are multiple mac addresses using the internet vs one. Can they even do that?

Yeah, like I said earlier in the thread, Cox Communications once did this BS if you had one of their Basic plans. If you did not register the MAC of additional devices they would add additional fees to the billing and then attempt to cancel for non adherence to their TOS.

[Rickety Rob]

Yeah, like I said earlier in the thread, Cox Communications once did this BS if you had one of their Basic plans. If you did not register the MAC of additional devices they would add additional fees to the billing and then attempt to cancel for non adherence to their TOS.

GAAAAAAAAAAAAAAAAAAAY!

So stupid

[Port66]

Depends on your contract. Mine says up to 15. I am at about 12 . Its in the fine print they don't send you.

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[Port66]

I'm just glad your back online.

Via Droid Tapatalk2

[Rickety Rob]

I'm just glad your back online.

Via Droid Tapatalk2

Same here. Brian and I saw you on yesterday afternoon but when we finished our match, you were gone


Depends on your contract. Mine says up to 15. I am at about 12 . Its in the fine print they don't send you.

Via Droid Tapatalk2

I'm going to have to get with my roommate and see if they are charging up extra for it

[smoke]

So i was talking to my dad and he said that the reason Comcast did what they did is because they saw there was to many mac addresses using the modem. So Comcast shut it down so they could charge the proper amount being that their are multiple mac addresses using the internet vs one. Can they even do that?


Yes they can.. That's why you install a router behind their Modem, and let the Router do the NAT translation between the 2 networks.. That was no matter how many devices you have behind the router, the cable modem only see's 1 MAC address.

[jxspyder]

Not many routers connect through Coax, do they?

I think its mostly designed to keep businesses from using residential instead of business plans, and to keep people from setting up a router and providing internet to their entire apartment block.

Sent from the muddy banks of the Wishkaw

[ssandersjr]

Not many routers connect through Coax, do they?

I think its mostly designed to keep businesses from using residential instead of business plans, and to keep people from setting up a router and providing internet to their entire apartment block.

Sent from the muddy banks of the Wishkaw

No, if they are using a router connected through coax, then it is usually a DOCSIS modem/router combo.

[MARDIGRA21]

Pay your FUCKING bill rob you cheap ass lol jk.

[Rickety Rob]

Pay your FUCKING bill rob you cheap ass lol jk.

Hahaha! Dick!

[iamthesgt]

Hahaha! Dick!

Pot, Kettle

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