Premium Refunds

[ssandersjr]

Refunds being issued for XBox One BF4 Premium.


http://m.ign.com/articles/2013/12/11/xbox-one-battlefield-4-premium-members-getting-refunds



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[jxspyder]

Pretty classy move by MS. EA is gonna be paying out the ass for this.

Sent from the muddy banks of the Wishkaw

[NwG_SnakeEyes]

That's pretty cool. I will hold into mine in hopes that they will fix the game. Honestly though I haven't had any stability issues on XB1 the last few times I have played

[RogueScot]

I just requested one. We'll see how it goes. I'll get it back, if they fix the damn game.

[BULLETMAN]

I just requested one. We'll see how it goes. I'll get it back, if they fix the damn game.

Were did u ask for one?? I want yo also. I have looked for it but can not locate a place.. I must be missing the button for refund!! Do i go to MS or EA site??Thanks Rogue

[BULLETMAN]

That's pretty cool. I will hold into mine in hopes that they will fix the game. Honestly though I haven't had any stability issues on XB1 the last few times I have played

I have had nothing but issues... I have lost sooooo many points!!! It always drops me in the middle of matches, seems to happen when I get a good round to..lol.. I get a service star and BAM shot back to menu page!!! It sucks.....

[RogueScot]

Were did u ask for one?? I want yo also. I have looked for it but can not locate a place.. I must be missing the button for refund!! Thanks Rogue

I just went to xbox live support and initiated a chat. They got it approved for escalation and someone else is supposed to call me in the next two days.

[BULLETMAN]

I just went to xbox live support and initiated a chat. They got it approved for escalation and someone else is supposed to call me in the next two days.

Cool deal, thanks Bro

[FiddlersGreen09]

I have had nothing but issues... I have lost sooooo many points!!! It always drops me in the middle of matches, seems to happen when I get a good round to..lol.. I get a service star and BAM shot back to menu page!!! It sucks.....

Yesterday evening it happen to me. Service star for M104. Why, why, why.

[RogueScot]

I got an email from Microsoft XBox Live support confirming my refund for BF4 Premium.

[BULLETMAN]

I got an email from Microsoft XBox Live support confirming my refund for BF4 Premium.

How are they refunding? Do I get my cash back or just Microsoft credits ??

[CrzyChinook]

How are they refunding? Do I get my cash back or just Microsoft credits ??
they dont do credits any more...nothing but cash...

[RogueScot]

Yep, it is a refund to whatever you paid with. From my email:


"I have reviewed your request, and successfully processed a one-time refund exception of $49.99 for BattleField 4 Premium to your payment instrument. Generally, refunds will be received back into your account within 72 hours, however could take up to 30 days depending on your financial institution's individual policies.

[CrzyChinook]

Yep, it is a refund to whatever you paid with. From my email:
i wish they do that for us 360 guys...

[CrzyChinook]

****UPDATE .. i tried it for shits and giggles to see if they would give me a refund on 360.. cant hurt to try... It went thru!! well the first part did now i have to wait for the email... ill keep yall updated and see what happens!!

[KaNtSt0PMeH]

I just tried... the person I talked to who was definitely foreign... holy typos... anyways they were trying to claim it was a third party issue and I said bullshit that it's something that Microsoft is personally issuing to those asking for refunds. So I had the issue elevated to the Advocacy team??? No clue... We'll see what happens I'll know more in 24-48 hours.

[BigFreeze99]

I just tried... the person I talked to who was definitely foreign... holy typos... anyways they were trying to claim it was a third party issue and I said bullshit that it's something that Microsoft is personally issuing to those asking for refunds. So I had the issue elevated to the Advocacy team??? No clue... We'll see what happens I'll know more in 24-48 hours.
I think some retired insurgents are running their phone center. They probably had a hand in producing the game itself.
I will hold on to mine (WWSED= What Would Snake Eyes Do), in hopes we overrun their position and fix this shit.

[RogueScot]

I just tried... the person I talked to who was definitely foreign... holy typos... anyways they were trying to claim it was a third party issue and I said bullshit that it's something that Microsoft is personally issuing to those asking for refunds. So I had the issue elevated to the Advocacy team??? No clue... We'll see what happens I'll know more in 24-48 hours.

The escalation to the Advocacy Team is what happen with mine. A couple of days later they confirmed the refund.

[BULLETMAN]

I think some retired insurgents are running their phone center. They probably had a hand in producing the game itself.
I will hold on to mine (WWSED= What Would Snake Eyes Do), in hopes we overrun their position and fix this shit.

Yea after thinking it over I think I am gonna keep it also.. I already paid for it so guess I don't need the money or I would not have got it..LoL..... I just hope they font fix it and offer some stupid $30 price to sell them out again!!! Guess we just roll the dice... Ha - Dice... LoL.....

[CrzyChinook]

well i guess there is No more Refunds....this is the email i got

Dear Craig,

My name is Stuart with the Xbox Customer Care Advocacy Team. I am sorry to hear about your Battlefield 4 issues and will be happy to help get this taken care of.

I have checked everything on my end to make sure there is nothing on my side that could be affecting your game on our end. I also made sure the license for your content was successfully applied to your account. Since this is specific to the game, and not your profile, or an issue with the content on the Xbox Live service, the best channel to contact would be the publisher of the game, Electronic Arts. DICE, the developer, is aware of the issues at launch and have created a tracker with the list of bugs and issues they are working on with in-game patches:

http://battlelog.battlefield.com/bf4/news/ (http://battlelog.battlefield.com/bf4/news/)

I am confident that the publisher will be able to help get your issue resolved. If you run into any issues regarding this issue, please feel free to respond to this email directly and I will be happy to help.

I am glad I was able to make sure everything was OK with your account and I thank you for being a part of the Xbox community!

Sincerely,

Stuart
Xbox Customer Care Advocacy Specialist
Customer Advocacy & Exceptions Management Team



DAMN...oh well

[KaNtSt0PMeH]

Lol me too... bunch of fucking bs.

[jxspyder]

How many people bought their premium account on Xbox, versus at some other retailer? That could be a factor as well, since they're digging in to your account.

Sent from the muddy banks of the Wishkaw